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What You Agree to When You Open an Account

Using boss911 means you accept the terms laid out on this page — covering account eligibility, how we handle your data, and what governs disputes. Access to our lobby depends on local law and is available only in eligible regions.

Account eligibility rulesData handling policyJurisdiction-dependent accessDANA, OVO, GoPay wallet termsDispute and contact process
boss911 What You Agree to When You Open an Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Our legal commitments extend beyond terms of use — they cover how your personal data is stored, how cookies are used during your session, and what security measures sit behind your account. Here is what we apply consistently across all registered accounts.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

Cookies are used to maintain your session, remember your wallet preference — DANA, OVO or GoPay — and measure page performance. You can manage cookie settings through your browser at any time.

Account Security

Login requires OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Change Requests

To update registered details — name, phone number or linked wallet — submit a request through live chat or email. Identity verification is required before any change is applied.

POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

If you have a question about these terms, a dispute over an account action, or need to request a data correction, we have three contact paths available. Use the one that fits your situation — all channels are monitored and routed to the right team.

Live Chat Open the chat widget inside your account dashboard. This is the quickest route for account-specific legal questions, including wallet verification or transaction disputes.
Email Support Send your query to our support address for detailed legal or policy matters. Include your account ID so the team can locate your record without delay.
Help Centre The Help Centre covers common policy questions — account eligibility, wallet rules for DANA, OVO and GoPay, and data request steps — before you need to contact us directly.

Common Legal Questions From Our Account Holders

These are the questions we see most often about our legal terms, data practices and account rules. If yours is not here, reach us through live chat or email.

Access depends on your local law and eligible region. We recommend checking whether online gaming platforms are permitted where you are before opening an account.

No. All deposits and withdrawals must come from a wallet registered in your own name. Using another person's DANA, OVO or GoPay account violates our account terms.

Contact support via live chat or email with your account ID and a data access request. We will respond with what we hold, in line with applicable data rules.

Updated terms are posted on this page and take effect immediately. Continuing to use the platform after a change means you have accepted the revised version.

Open a dispute through live chat or email. Include your account ID and the transaction reference. Our team reviews disputes and responds with a formal outcome.

You can request account closure through support. Data removal follows applicable law — some records must be retained for a set period before deletion can be completed.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.