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How boss911 Handles Your Personal Data

This Privacy Policy explains exactly what data we collect when you open an account, make a deposit via DANA, OVO or GoPay, or contact our support team.

Account data protectionWallet data: DANA, OVO, GoPayYour right to accessClear data retention termsContact us to update records
boss911 How boss911 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through live chat inside your account dashboard, by email at our listed support address, or via the in-app help button on mobile. We aim to respond to all data-related requests within the timeframe required by applicable data handling obligations in eligible regions.

Live Chat Open your account dashboard and tap the chat icon to speak with our support team about any data access or correction request.
Email Support Send your data request to our support email address listed in your account settings. Include your registered phone number for faster verification.
In-App Help On mobile, tap the help button in the account menu to raise a privacy request. Our team handles wallet-linked data queries, including DANA, OVO and GoPay identifiers.
HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply security measures at the account level, the transaction level, and the data storage level. SSL encryption covers all data in transit. Account sessions require OTP verification on new device logins, and wallet-linked data — including your DANA, OVO or GoPay identifiers — is never exposed to other account holders. Data is retained only as long as your account is active or as required by applicable financial record-keeping rules, after which it is deleted or anonymised.

Cookie Use

We use session cookies to keep you logged in and analytics cookies in aggregate form only. You can manage cookie preferences in your browser settings at any time.

Account Security

New device logins trigger OTP verification to your registered number. Your wallet identifiers — DANA, OVO, GoPay — are stored encrypted and are not visible in plain text to our staff.

Data Retention

We keep your account data for as long as your account remains active. When you request deletion, we remove personal identifiers within the period required by applicable obligations.

Third-Party Sharing

We share data only with payment processors needed to complete DANA, OVO or GoPay transactions, and only the minimum data required to process each request.

Privacy Policy Questions We Hear Most

These are the questions our account holders in Indonesia ask most about how we handle their data. If yours is not here, reach us through live chat or email and we will respond with the specific detail you need.

We collect your name, email, phone number, and the e-wallet identifiers you register with — such as your DANA or OVO number. Device and session data is also logged for account security.

We share data only with payment processors that handle your DANA, OVO or GoPay transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Open your account dashboard and use live chat or the support email listed in your account settings. Include your registered phone number so we can verify your identity before processing the request.

We keep your data for as long as your account is active. After account closure, we retain transaction records only as long as applicable financial record-keeping obligations require, then delete or anonymise them.

Yes. Your wallet identifiers are stored encrypted. They are used only to process your requested transactions and are not visible in plain text to our support staff or other account holders.

We use session cookies to maintain your login and aggregate analytics cookies to improve the platform. You can manage or disable cookies through your browser settings without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.